Everything leads us to the simple conclusion that Nuance is taking on SpinVox’s voice-to-text technology. It has always been interestingly enough to see how pouring big VC money into an idea, market niche, product or solution is always attracting some bigger player to try and exploit it. It seems the case with SpinVox today is pretty much the same. Nuance Communications, Inc., (the bigger player) announced today at CTIA Wireless 2008 the “Nuance Voicemail to Text” . Offered via wireless carriers, transcribed messages are sent to users as SMS or email messages. This news is hard not to connect to SpinVox’s massive round of funding that took place just a few weeks ago.
“Converting voicemail to text is a powerful and simple concept. But implementing a highly scalable semi-automated service is far more complex and requires highly accurate speech recognition – technology that takes decades to develop,” said Steve Chambers, president, mobile and consumer services division, Nuance. “The Nuance Voicemail to Text Service integrates speech technology with over 3,000 Nuance transcriptionists, hosted in a Nuance-owned facility, with proven security, scalability, and reliability.”
Nuance’s telco-grade Voicemail to Text service delivers high-quality readable messages in minutes, giving you quick access to accurate transcriptions of your voicemail messages. Your entire voicemail message is transcribed and delivered directly to your mobile device. Users don’t have to worry about writing down or losing information while on-the-go. Messages can be saved, indexed in an archive and retrieved anytime, anywhere.
Nuance has revolutionized voicemail to text through high levels of automation. Nuance can deliver the world’s most accurate solution for turning speech into text with Dragon NaturallySpeaking, the world’s leading proprietary speech recognition engine, backed by 400 patents worldwide and proven by millions of users over 10 years. Nuance’s own state-of-the-art speech technology is supported by 3,000 in-house transcriptionists, hosted in a Nuance-owned facility with “five nines” (99.999%) uptime and reliability.
While the early, direct to consumer model of voicemail to text services was needed for a proof-of-concept, Nuance is changing the model to bring speech-enabled services to the mobile consumer through carriers. Nuance hosts the Voicemail to Text for service providers, integrating it with any standard voicemail system. Callers simply leave a message on a voicemail system that’s Nuance-enabled, and the message is transcribed to text and sent back to the voicemail platform, which delivers it to users through different messaging mediums such as email or SMS.
As just like some other technology blogs have already noticed and commented on, we also think all this looks like SpinVox is about to get a real run for the money to justify its huge valuation of $500M pre-money!
SpinVox, a London based voice-to-text technology has just recently raised $100M round of funding from a bunch of high-profile investors among which are Goldman Sachs, GLG Partners, Blue Mountain Capital Management and Toscafund Asset Management. Some of those venture capitalists have surely been seriously upset today.
The service can basically be described as a solution that transcribes voicemails to text so that they can be more easily digitized, searched, and manipulated. SpinVox’s software works simply by converting a voicemail message into text, which it then e-mails to a computer or sends via SMS to a phone. It removes the need to dial one’s voicemail, punch in a password and listen to messages.
More about Nuance
Nuance Communications, Inc. (Nuance) is a provider of speech-based solutions for businesses and consumers worldwide. The Company’s speech solutions are designed to transform the way people interact with information systems, mobile devices and services. Nuance offers businesses and consumers value-added speech, dictation and imaging solutions that facilitate the way people access, share, manage and use information in business and daily life. The Company provides speech solutions to enterprise speech, mobility, and healthcare dictation and transcription markets. Nuance markets and distributes its products indirectly through a global network of resellers, including system integrators, independent software vendors, value-added resellers, hardware vendors, telecommunications carriers and distributors, and directly through its sales force and through the Company’s e-commerce Website.
More about SpinVox
We launched in 2005 through The Carphone Warehouse, The Link and other retail channels. Pretty soon we had over 130,000 regular users, with an unprecedented customer retention rate of 80%. People who started speaking through SpinVox soon found they couldn’t live without it.
SpinVox has since won major industry awards from people like the GSM Association, Red Herring and Ernst & Young. No, we’re not boasting, we’re just pleased. In fact we’re amazed at how SpinVox is changing people’s lives.
At the heart of SpinVox is our patented Voice Message Conversion System™ (or VMCS to keep it simple). It underpins everything we do – our retail, enterprise, service provider and global carrier services. It’s maintained on an enterprise-class hardware infrastructure by an expert management team, to meet the rigorous demands of global carriers and their customers. Which means it just works, brilliantly.
From retail brands and direct customers, to global carriers and Web 2.0 brands, we are leading the way in converging voice and screens. SpinVox products are used on five continents, in five languages, with new carrier and technology partners joining us every month. SpinVox has 300 employees and offices in nine countries.